Privacy Policy

This is the website of Silvertown Health.

1. For each visitor to our web page, our web server automatically recognises no information regarding the domain or e-mail address.

2. What personal information we collect:

We will use the personal information you provide to us:

(a) to supply your products to you;
(c) to process your payment to supply the products; and
(d) Supply you with our free bi-monthly newsletter in the post which contains exclusive offers,direct from Silvertown Health only.
(e) If you do not want our free newsletter please contact us and we will remove your details from all future mailings.

3. Silvertown Health does not process or store credit or debit card information on internal servers. All card payments are securely processed by our payment gateway provider Paypal.

4.Your data:

We never sell or rent your data to any company.

5.Security:

Silvertown Health uses the most up to date security software and measures to back up, protect and manage your data. We have appropriate security measures in place in our physical and online facilities to protect against the loss, misuse or alteration of information that we have collected from you.

We do not partner with or have special relationships with any ad server companies.

7.Data Destruction:

We destroy all customers data on paper when not required any more. This data destruction is performed by Simply Shredding a UK leader in confidential data destruction.

8. If our information practices change:

At some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

9. Online Reviews:

To leave a review you must have purchased one of our products. All reviews are collected by Trusted Shops, an independent online review company. Silvertown Health gather feedback via Trusted Shops for market research purposes to better understand what our customers want and how we can improve our service and products to our customers. When you make a purchase we will make a polite request for you to leave a review for feedback purposes only when buying from us online. This feedback request will be asked seven days after the transaction and will be only in connection with the transaction purchase you have made. This function will automatically send a reminder 3 days after the first review invitation if no review has been submitted. 

Silvertown Health reserves the right to use this content royalty free as part of its marketing activities.

Integration of the Trusted Shops Trustbadge

The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops Trustmark and the collected reviews as well as to offer Trusted Shops products to buyers after an order.

This is necessary to safeguard our legitimate prevailing interests in an optimal marketing by ensuring the safety of your purchase according to Article 6 (1) f GDPR. The Trustbadge and the services advertised with it are an offer of the Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, _Germany. The Trustbadge is made available by a CDN provider (Content-Delivery-Network) as part of order processing. The Trusted Shops GmbH uses also service provider from the USA. An adequate level of data protection is guaranteed. Further information to the data security of the Trusted Shops GmbH can be found here: https://www.trustedshops.co.uk/imprint/

When the Trustbadge is called up, the web server automatically saves a server log file which contains, for example, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. Individual access data are stored in a security database for the analysis of security problems. The log files are automatically deleted 90 days after creation at the latest.

Further personal data will be transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or have already registered for use. The contractual agreement made between you and Trusted Shops applies. For this purpose personal data is automatically collected from the order data. Whether or not you are already registered as a Trusted Shops customer is automatically checked by means of a neutral parameter, the e-mail address hashed by cryptological one-way function. The e-mail address is converted to this hash value, which cannot be decrypted by Trusted Shops before it is transmitted. After checking for a match, the parameter is deleted automatically.

This is necessary for the fulfillment of our and Trusted Shops' legitimate prevailing interests in the provision of the buyer protection linked to the specific order and the transactional review services in accordance with Art. 6 para. 1 s. 1 lit. f GDPR. Further details, including your right to object, can be found in the Trusted Shops Privacy Policy linked above and within the Trustbadge.

10. If you feel that this site is not following its stated information policy, please write to us at

Silvertown Health
Cotton Court
Preston
PR1 3BY